VOXELRAMA TERMS OF SERVICE
Effective Date: January 1, 2024
Last Updated: March 7, 2025
1. Introduction
These Terms of Service (“Terms”) constitute a legally binding agreement between you, whether as an individual or on behalf of an entity (“Client,” “User,” or “You”), and Voxelrama, a DBA of Red Hill Media LLC (“Voxelrama,” “Company,” “We,” “Us,” or “Our”), governing your access to and use of the website located at https://www.voxelrama.com (the “Website”), and all related services, software, digital content, and products provided by Voxelrama (collectively, the “Services”).
By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services. These Terms also incorporate by reference our Privacy Policy, which governs how we collect, use, and protect your personal data.
For any inquiries related to these Terms, you may contact Voxelrama at hello@voxelrama.com.
2. Scope of Services
Voxelrama provides contract-based, customized design and consulting and professional services, including but not limited to 3D modeling, rendering, virtual set design, spatial experience development, and digital visualization services for architectural, entertainment, and production industries. The nature of our work is project-based, and each project is unique, requiring tailored solutions based on the specific needs of the client.
All engagements begin with an initial thirty (30) minute consultation, during which the client’s requirements, vision, and objectives are assessed to determine the best possible solutions. Depending on the scope, timeline, and volume of work, certain project tasks may be subcontracted to independent associates and specialists who have been trained, mentored, and approved by the leadership of VoxelRama.
VoxelRama operates on an international scale and works across various time zones. As a result, meeting scheduling and project timelines are structured to accommodate time differences and ensure seamless collaboration.
Recurring clients who have ongoing or frequent design needs may enter into a retainer agreement, allowing them to secure continued support at a reduced cost while maintaining direct and priority access to the Voxelrama team. Retainer services may include not only design execution but also consultancy and advisory services in the areas relevant to VoxelRama’s expertise.
Voxelrama is committed to telling compelling visual stories through innovative spatial and digital design techniques, ensuring that our clients’ visions are brought to life in the most effective and engaging way possible.
3. Contract Terms and Payment
All engagements with Voxelrama are governed by formal contractual agreements. Each project is defined by a written agreement (seperate from this ToS) outlining the scope of work, deliverables, project timelines, payment terms, and any additional obligations of both parties.
Payments are processed through Wave App, our designated accounting and invoicing platform, and can be made via major credit cards or bank transfers. Payment obligations must be met according to the terms specified in the invoice or contractual agreement.
Invoices for retainer agreements are issued on a recurring basis, typically monthly, or at an otherwise agreed-upon interval. Payment must be received within fifteen (15) days of the invoice date. Failure to make timely payments may result in service suspension. If payment is not received within sixty (60) days, VoxelRama reserves the right to terminate the agreement, seek full recovery of the outstanding balance, and pursue legal remedies if necessary.
Refunds are not issued for completed services. In instances where a project cannot be fulfilled as agreed, VoxelRama will evaluate the circumstances and may provide a partial refund based on the progress made up to that point.
4. Intellectual Property and Licensing
Voxelrama retains ownership of all original designs, methodologies, and proprietary digital assets unless otherwise specified in a formal licensing agreement. The intellectual property rights for client-commissioned projects are transferred to the client upon full payment, granting them ownership and usage rights as per the agreed contract.
Voxelrama also owns and maintains an archive of proprietary designs, templates, and digital environments that may be licensed to third parties for use. Use of such designs is subject to a separate licensing agreement, and any unauthorized use, reproduction, or distribution of Voxelrama’s proprietary materials is strictly prohibited.
For projects in which Voxelrama serves as a design consultant or executor of a third party’s creative vision, all intellectual property rights remain with the original concept owner, ensuring that client-provided ideas and designs are fully protected.
Voxelrama frequently works with high-profile clients, including production companies, private developers, and organizations that require confidentiality. Non-Disclosure Agreements (NDAs) can be executed upon request. Any team member working on an NDA-protected project is also required to sign an NDA to uphold confidentiality. Clients requiring an NDA must indicate this request in the initial consultation or via email.
5. Client Responsibilities
Clients engaging with Voxelrama agree to provide all necessary information, feedback, approvals, and materials in a timely manner to prevent delays. Feedback or approval delays beyond ten (10) business days may impact project timelines, and Voxelrama shall not be held liable for project setbacks resulting from a client’s failure to meet response deadlines.
Meetings must be scheduled at least five (5) days in advance in writing via the Calendly appointment platform, or via email. Clients are entitled to up to three (3) major revisions per project. Any additional revisions beyond this threshold may require a contract amendment or a new agreement with revised terms. Each case is assessed individually to determine the most appropriate course of action.
6. Dispute Resolution and Legal Jurisdiction
Voxelrama prefers to resolve disputes through amicable and structured resolution mechanisms. In the event of a disagreement, the following steps shall be taken:
- The parties will first attempt to resolve the issue through good-faith discussions.
- If no resolution is reached within thirty (30) days, the dispute shall proceed to mediation through the Fulton County Office of Alternative Dispute Resolution.
- If mediation fails within sixty (60) days, the matter shall be referred to arbitration, conducted by the American Arbitration Association (AAA).
- If arbitration is not initiated within sixty (60) days after mediation, either party may seek resolution through the courts.
All disputes, claims, or legal proceedings shall be governed by and interpreted under the laws of the State of Georgia, USA, and shall be resolved exclusively in the Fulton County Superior Court. Each party shall be responsible for their own legal fees unless otherwise determined specific agreements between Parties.
7. Amendments to These Terms
Voxelrama reserves the right to modify or update these Terms at any time. Any changes will be posted on our Website, and continued use of our services constitutes acceptance of the revised Terms. Registered clients will be notified of any significant changes via email.
8. Contact Information
For any inquiries related to these Terms, clients may contact:
Voxelrama (DBA of Red Hill Media LLC)
📩 Email: hello@voxelrama.com
📍 Registered Office: 300 Colonial Center Pkwy, Suite 100, Roswell, GA 30076, USA
9. Acceptance of Terms
By using Voxelrama’s services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the services immediately.
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