VoxelRama Privacy Policy

Effective Date: January 01, 2024
Last Updated: March 06, 2025

1. Introduction

This Privacy Policy explains how Voxelrama, a DBA of Red Hill Media LLC, collects, uses, processes, and protects personal data when users access and interact with the website https://www.voxelrama.com and engage with the services provided by Voxelrama. The company is committed to safeguarding user privacy and ensuring compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Voxelrama operates globally and provides digital design and consulting services, including 3D modeling, architectural visualization, renderings, schematic design, and immersive virtual environmental productions. The collection and processing of personal data are necessary for the effective delivery of these services.

For any inquiries related to this Privacy Policy, users may contact Voxelrama at hello@voxelrama.com or at the registered business address 300 Colonial Center Pkwy, Suite 100, c/o Bailey-Helms Legal, Roswell, GA 30076, USA.

2. Information Collected and Purposes for Collection

Voxelrama collects personal data from users in various ways, including when individuals visit the website, submit inquiries, register for services, or engage in transactions. The types of data collected include personal information such as name, email address, and user preferences, which are necessary for communication, customer service, and account management. Payment and transaction details are processed securely through third-party payment providers to facilitate purchases and service agreements. Media uploads, such as images shared by users, may contain embedded metadata, including location data, and users are advised to remove such data before uploading.

Voxelrama also collects information automatically, including IP addresses, browser details, and cookie data, which are used for website security, analytics, and improving user experience. Cookies and similar tracking technologies enable functionality such as user authentication, preference storage, and personalized content delivery.

The processing of personal data is conducted under the lawful bases of contractual necessity, legitimate business interest, or user consent, depending on the nature of the data and its intended use.

3. Comments and User-Generated Content

When users leave comments on the website, Voxelrama collects the data provided in the comment form, along with the user’s IP address and browser details to detect and prevent spam. An anonymized hash of the user’s email address may be shared with the Gravatar service to determine if the user has a registered profile picture. Once a comment is approved, the profile image associated with the user is visible to the public. The Gravatar privacy policy can be accessed at https://automattic.com/privacy/.

Users who upload media files to the website should be aware that any embedded location data (EXIF GPS) may be visible to third parties who download the files. Voxelrama advises users to remove such metadata prior to uploading.

4. Contact Forms and Communication

Voxelrama provides contact forms for users to submit inquiries regarding services. The data collected through these forms includes the user’s name, email address, and the content of their message. This data is used solely for customer service and is retained for a period of six months, after which it is deleted unless required for ongoing business interactions. Contact form submissions are not used for marketing purposes without explicit user consent.

5. Cookies and Tracking Technologies

Voxelrama uses cookies and similar tracking technologies to enhance user experience, provide analytics, and support marketing efforts. Cookies may be classified as essential cookies necessary for website functionality, analytics cookies used for traffic analysis, and marketing cookies utilized for targeted advertising. Users may adjust their cookie preferences through their browser settings or by accessing the Cookie Policy available on the website at https://www.voxelrama.com/cookie-policy.

6. Analytics and Third-Party Integrations

Voxelrama employs Google Analytics to monitor website traffic, improve service offerings, and assess user behavior patterns. Data collected includes anonymized browsing activity, referral sources, and interaction metrics. Users may opt out of Google Analytics tracking through the Google Analytics Opt-Out Tool available at https://tools.google.com/dlpage/gaoptout.

Voxelrama integrates third-party services such as YouTube, Vimeo, Google Web Fonts, and SoundCloud to provide embedded content. These services may track user activity, collect personal data, and use cookies. Users should review the respective privacy policies of these providers to understand their data collection practices:

• YouTube Privacy Policy: https://www.google.com/policies/privacy/
• Vimeo Privacy Policy: https://vimeo.com/privacy
• Google Fonts Privacy Policy: https://policies.google.com/privacy
• SoundCloud Privacy Policy: https://soundcloud.com/pages/privacy

7. Data Sharing and Third-Party Service Providers

Voxelrama does not sell personal data but shares limited user information with trusted third-party service providers for essential business functions. Payment processing data is handled by Stripe and PayPal, which securely process financial transactions in compliance with payment industry standards. Hosting and cloud storage services, such as AWS and Google Cloud, are utilized to maintain website reliability and performance. Spam detection is conducted through Akismet, a security service managed by Automattic.

We share data with the following Third Partes:

8. Data Retention and User Rights

Voxelrama retains user data for varying periods depending on the nature of the information. Contact form data is stored for six months, analytics data is retained for twelve months, and customer transaction records are maintained for a period of seven years in accordance with tax compliance regulations. Registered user profiles are stored indefinitely unless the user requests deletion.

Users have the right to access, correct, delete, or restrict the processing of their personal data. Requests for data access or deletion should be submitted to hello@voxelrama.com. In accordance with GDPR and CCPA regulations, Voxelrama will process such requests within the legally required timeframes.

9. International Data Transfers and Security Measures

Voxelrama processes and stores data primarily within the United States but ensures compliance with international data protection frameworks for users based in the European Union and other jurisdictions with data transfer restrictions. Security measures include SSL encryption for data transmission, two-factor authentication for administrative access, and regular security audits to detect vulnerabilities.

10. Data Breach Protocols

In the event of a data breach, Voxelrama will assess the scope of the incident, notify affected users where required by law, and implement necessary security measures to prevent future occurrences. Any data breach affecting European users will be reported in accordance with GDPR guidelines.

11. Updates to This Privacy Policy

Voxelrama reserves the right to update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or technological advancements. Any modifications will be posted on the website, and users will be notified of significant changes via email.

12. Contact Information

For privacy-related inquiries, users may contact the Data Protection Officer at:

Voxelrama (DBA of Red Hill Media LLC)
Email: hello@voxelrama.com
Address: 300 Colonial Center Pkwy, Suite 100, Roswell, GA 30076, USA

See our FAQ for more details on how we work.